You are currently viewing BPO INDUSTRY OVERVIEW


What is Business Process Outsourcing (BPO)?

Business process outsourcing (BPO) is a category of outsourcing wherein a third-party service provider is assigned to perform one or morebusiness tasks in an organization. The third-party is liable forperforming all operations associated with the business function. BPO is furthermore understood as subcontracting or externalization. It was initially used in the manufacturing sector but is presently used for variousindustry prospects.

BPO is the procedure of leasing business actions. It includes the outsourcing of the certain business tasks to a skilled third-party service provider.

BPO indicates back-office outsourcing that incorporates internal business purposes such as finances, accounting and estimation, front office, human resource, customer care, and many additional services.

Top BPO service providers may propose cross-industry straight solutions like Knowledge process outsourcing, Technical support services, Human Resources Outsourcing, Finance & Accounting Outsourcing, Customer Relationship Management, and Supply Chain Management (SCM). They may also point to key industry services such as Health Care Services, Telecom, Logistics, Utility, Financial Services, Public Services, Energy & Retail & CPG, Media & Publishing and Manufacturing.

As per modern aspect of business method outsourcing is Transformational BPO involving multi-process outsourcing and full process. It is a holistic approach to the business services prototype to effectively manage and address the evolving provisions and objectives of clients across the world.

Companies would influence their IT skills to deliver customers with the advantages of precise outsourcing.Corporate outsourcing contracts usually include multi-year agreements that can run into hundreds of millions of dollars. Often, the people executing the job internally for the client business are transferred and serve regular employees for the service provider. They supervise or work with their existing staff following the business process.

Knowledge Process Outsourcing (KPO) is a subset of BPO implicating activities that need incredible aptitude, skills, and mastery. For example, when a company outsources data entry, it is business process outsourcing. However, when it lets out work like research and examination based on a set of criteria or business laws, it would expect the operations of more sharp and skilled staff. KPO may include Research & amp; Development, Product Development, etc.

Legal Process Outsourcing (LPO) includes services such as legal study and composition, document review, delivering patent services, and drafting of pleadings and briefs. It contains several methods that can be categorized into low skilled (legal coding, corporate secretarial services, litigation support, data entry, etc.) or high endqualitative assignments (patent search and application drafting, legal research, intellectual-propertyrights, etc.).

Business process outsourcing is not an alternative but a compulsion in the global world. In drastic competitive scenarios, it has become crucial for companies that talent pools across the regions are utilized. Cost efficiency is another important component behind the businessprocess outsourcing to diverse places often discovered offshore. Companies that follow a collective, partnership-based technique is better to outsource. They follow risk/reward-based, flexible business norms granting creative, improvement-led solutions.

Aqualified business process outsourcing organization will strengthen its services with strong human resources, developing technology infrastructure, a custom-made routine program, and atransition framework. The functional prototype they produce is the key to customer gratificationand cost reduction. Their team is a vital part of the client firm’s usual assistance.

There are primarily two categories of services:

Front-office services:

These are processes that would assign your BPO staff to interact withclients and consumers promptly. These services comprise marketing strategy andcustomer support.

Back-office services:

These operate with the confidential business roles of the company. This can take the form of managerial duties like order processing, paymentprocessing and quality assurance.

BPO is not just a preference but a necessity in today’s competitive marketplace. Businesses now-a-days more than ever, not only need creative suggestions and assistance but has also become the ticket to customer retention and acquisition.


Types of BPO Services

Here are some of the largely popular kinds of BPO Services.

  1. ITESInformation Technology Enabled Services is a type of BPO that deals with IT solutions over the internet.

ITES usually addresses below types of IT services:

Technical Support· Service Desk Analyst· Production Support Analyst

  1. KPOIn Knowledge Process Outsourcing, service providers are paid toprovide progressive techniques around a specific business process.

KPO services providers address highly skilled jobs like:

· Accounting and financial analysis· Legal processes· Web Design· Content Creation

Another two common KPO subsets are – LPO and RPO.

LPO (Legal Process Outsourcing)

LPO contains an expanse of high-level legal work.LPO service providers employ skilled paralegals to work on complicatedassignments such as:

· Drafting patent applications· Creating legal agreements· Performing legal research

RPO (Research Process Outsourcing)

RPO is interested in analysis and data examination processes.

RPO is commonly operated by data-driven firms like marketingagencies, investment firms, and pharmaceutical companies. These service providers work on assignments like:

· Data Analytics· Investment Research· Primary and secondary market research


Advantages of Business Process Outsourcing:-

  1. This method delivers a diversity of benefitsAttention towards your Business. Largely of the entrepreneurs that pursue business process outsourcing services arein search to develop their current products as well as services. But somehow theydo not have any time or resources to make it an outcome. In this context, BPOservices can propose an excellent opening to organizations to free up time and pay attention to their core offers.
  1. Improved Productivity.For most of the part, BPO companies have worked on their skill. They havegrasped the processes and are operating with the promising resources and technology on it. With this, they can fetch the most favourable performance and productivityout of the employees.

Lesser Costs.In case you have hopped on the requirement for BPO services, there arechances that you are planning forward to proceeding to build up the quality ofyour business. In this situation, BPO can provide a financial scheme to theorganization. This reduces the cost without sacrificing excellence.
  1. Power to Reassign Resources.If you have visualized your mind to hop to BPO services, you are inclined to haveresources working in the printing, mail, rebate fulfilment, check writing, andmany other paper-based duties. When you choose a BPO service provider you canjust shift your resources. Moreover, you reduce the task, whether you use warehouse space or office space.


  1. Open to Technology Resources and state of the art Process.There are a bunch of benefits of outsourcing certain services to a BPO company.Among all those advantages is you are known in the right hands. BPO companiesare constantly functioning on boosting their employees and faculties. They aredoing it by promoting the latest technologies, methods, and investments tooperate a superior tool. Occurrences may be a great means to create local, national, and international endeavours and ultimately, extend tech communitieson the way.

Leave a Reply