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Read more about the article How to Evaluate Call Center Agent Performance

How to Evaluate Call Center Agent Performance

  • Post author:admin
  • Post published:July 30, 2021
  • Post category:blog
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Important KPIs for evaluating call center agent performance. Let’s take a deeper look at some KPIs that help contact centers measure their agents’ performance. First call resolution (FCR). FCR measures the…

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Read more about the article Are You Lead Generation Ready For 2021? Tips From Our Call Center Experts

Are You Lead Generation Ready For 2021? Tips From Our Call Center Experts

  • Post author:admin
  • Post published:July 30, 2021
  • Post category:blog
  • Post comments:0 Comments

Before you get into the details of lead generation or start looking for ways to generate leads or form strategies for the same, the first step is to ask six…

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Read more about the article Work-at-Home vs On-Premise Call Center Agents – A Comparison

Work-at-Home vs On-Premise Call Center Agents – A Comparison

  • Post author:admin
  • Post published:July 30, 2021
  • Post category:blog
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The decades-long debate comparing work-at-home vs. on-premise call center agents is a front-and-center topic today. Our industry is nearly six months into the workplace changes brought on by the coronavirus,…

Continue ReadingWork-at-Home vs On-Premise Call Center Agents – A Comparison

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