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Read more about the article How to Evaluate Call Center Agent Performance

How to Evaluate Call Center Agent Performance

  • Post author:admin
  • Post published:July 30, 2021
  • Post category:blog
  • Post comments:0 Comments

Important KPIs for evaluating call center agent performance. Let’s take a deeper look at some KPIs that help contact centers measure their agents’ performance. First call resolution (FCR). FCR measures the…

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